Salesforce Admin Certification Practice Test

What feature is used to customize publisher actions in Chatter?

1. Action Layout

2. Object-Specific Actions

3. Modify All Data

4. Global Publisher Actions

The correct answer is: Action Layout

The feature that is used to customize publisher actions in Chatter is known as Action Layout. Action Layout allows administrators to tailor the actions that are available to users within the Chatter publisher, enabling them to configure which actions users can take based on their needs and the context of the records they are viewing. By utilizing Action Layout, you can create a more efficient user experience in Chatter by ensuring that the most relevant actions are front and center, enhancing user productivity and engagement. This customization includes determining the visibility and order of specific actions, which further refines the interaction users have with the Chatter publisher. Global Publisher Actions and Object-Specific Actions serve distinct purposes and do not directly pertain to customizing the layout of actions in the Chatter publisher. Global Publisher Actions are available throughout the Salesforce organization regardless of the record context, while Object-Specific Actions are tied to specific objects and are accessible when users are interacting with those objects. Modify All Data is a user permission that grants users the ability to edit all records, but it is not related to the customization of publisher actions. In summary, Action Layout specifically caters to customizing what users see and can do within Chatter, making it the correct feature for this question.