Salesforce Admin Certification Practice Test

What happens when a user is assigned to a role higher in the hierarchy?

1. They lose access to records

2. They gain access to subordinate users' records

3. They are limited to public group access

4. They can only view their own records

The correct answer is: They gain access to subordinate users' records

When a user is assigned to a role higher in the hierarchy, they gain access to subordinate users' records. This hierarchical structure is a fundamental aspect of Salesforce's role-based sharing model, which dictates that users can see and access records owned by users in roles that are lower than their own. This access is particularly important for managerial roles where leaders need visibility into their team's activities, performance, and data. The role hierarchy ensures that as users ascend within the organization’s structure, they acquire comprehensive oversight needed to manage and support their reports effectively. The other options suggest limitations on access, which do not align with how role hierarchy functions in Salesforce. Specifically, users in higher roles have enhanced visibility, which facilitates better management and accountability across teams.